100% Satisfaction Returns Policy

At Lanna Gallery, we want you to be completely satisfied with every single one of your purchases.

Full refunds will be available for up to 15 days from the day you receive your order. You must contact us by email during this 15-day period to qualify for a refund. If your return is in any way a result of an error by Lanna Gallery, we will happily refund all applicable shipping costs paid on the item(s) you are returning.

If the return is not a result of an error by Lanna Gallery, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking (such as UPS, FedEx, DHL or TNT). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items are returned in their original condition. No refunds will be available after the 15-day period has expired.

Important Notes and Restrictions:

Refunds will not be available if the returned products have been damaged or altered in any way.

Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.

As a safeguard against potential abuse, Lanna Gallery reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.

Step-by-Step Return Instructions

1. Contact us at service@lannagallery.com. Be sure to indicate your order number (which appears on your invoice), the name or Product ID of the product(s) that you would like to return, your name and email address, and the reason for the return (please provide as much detail as possible). You will receive a prompt response from along with any special return instructions.
2. If the return is the result of an error by Lanna Gallery a customer service representative will provide you with specific return instructions. In all other cases, please send the merchandise you would like to return using a trackable shipping service (UPS, FedEx, TNT, or DHL). It is strongly recommended that you insure the shipment, as you will be responsible for ensuring that all items are returned in their original condition.
3. Be certain to include the following along with the returned merchandise: your name, email address, and mailing address, as well as a copy of the original Lanna Gallery invoice (if available) and any feedback related to the order.
IMPORTANT NOTE: Refunds will not be available if the returned products have been damaged or altered in any way before being returned.
4. Once the merchandise has been received by us your refund will be made. If you would like to order another item in place of the returned product, you will need to submit a completely new order either online or by phone.

Non-Received Orders

Be sure to indicate the correct mailing address when you are filling out your order form. Lanna Gallery is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at service@lannagallery.com (be sure to note your order number and email address, and verify the correct mailing address). We will check our records to determine when your order was processed and mailed.

Damaged/Incorrect Products or Incomplete Orders

At Lanna Gallery, we want you to be pleased with your purchases from us. If you have received a damaged or incorrect item, or if you believe that part of your order is missing, please immediately send an email to service@lannagallery.com. In your message indicate your name, order number, and email address, and provide as much detail as possible about the situation.

We will be happy to replace any damaged items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs. Similarly, if you should receive a product other than the one you ordered, the correct product will be sent to you at no additional charge or a full refund (including shipping costs).

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.